Marston's Reviews

Went to the Pepper Mill in Longton, ordered chicken burger for myself and Chilli for the wife.
Chicken burger was a child size with a very small portion of fries not chips..no peas .not worth the £10.49
Do not bother with Marsdons, menu as gone up and meals smaller

Went to the Golden Lion Barnard. Castle, for lunch, which is a Marston's pub. I ordered the soup which when it came was in a conventional soup bowl, but the soup barely covered the bottom of the bowl! I emailed Marstons who refer to costs being under review. Why sell soup if yiu only give such meaningless portions? I was not the only one complaining to the staff, who as the portuins are governed by Marstons waa unable to assist. Shame on Marsdens.

I needed to stop driving for half an hour and have a cold drink nipped into Marston's just outside Ludlow. Ordered a glass of lemonade and a glass of pepsi. Both were draft served with lots of ice neither very big about half pint glasses cost £6. I could of had two coffees in there cheaper with more ingredients and better volume. I remember why I don't drink in pubs anymore.

From Eva aged 3.5yrs. Thank you so much for my lovely food, which was nuggets with waffles and beans.
My orange fruit shoot was lovely. Angel and Alex were very lovely xx

What a shocking meal - sorry, it wasn’t a meal, it was a £13.45 snack. I ordered the sharer wings and ribs and cheesy garlic bread. Both portions were disgracefully small and seriously overpriced. If I could give this zero stars, I would. Sorry, can’t write anymore - I’ve got to leave to go and find some food to fill me up 😡😡

If I could give this place any less stars I would.

Went for a family meal and was asked to 'pre order' food, unusual for a pub but we did.

The table was booked for 8pm and at 8.40 we were still waiting for the food we 'pre ordered' as we were told it would be busy, this was completely pointless.

The food eventually arrived and never before have I ordered a meal and be able to literally count the amount of chips and peas as the lay the plate down, disgusting!

They are charging top dollar £14 for scampi *13* chips and a table spoon full of peas, the peas were hard with brown bits on, half the chips uncooked, a burnt half a lemon stuck on the side and what can only be described as the worst tartar sauce in history.

Mothers chicken looked like it had been on a beach in Barbados for 3 weeks and we actually thought there was bone in it, nope, it was just so over cooked it was hard.

Then came the bill which they had managed to miss off all the pre ordered food and just send the drinks bill, at this point I left but apparently my dad stayed another 40 mins as his card kept being declined, and yes there was sufficient funds however he had to leave his driving licence and go back the following day to be able to sort the absolute disaster of an over prided, disgraceful meal.

This place has gone so far down hill theres No way back. The portion sizes for what you pay is shocking, the quality is slap dash.

One of the worst meals and experiences I've ever had.

Took my family to the Pure Drop, 457 Wimborne Road, Ferndown for Saturday lunch. My wife ordered the Sea Bass, which was on the Specials Menu. She had a fillet which was approximately 10 cms in length and 6 cms in width. Immediately brought the size of the tiny fillet to the manageress’s attention and she agreed. After 10 minutes, she appeared and said that the new piece of Sea Bass would be another seven minutes. My wife pointed out that her meal had been served on a cold plate. By which she inferred that by the time she waited for the second fillet her meal would be cold! Given another fillet which was even smaller than the first.

When I asked for the bill we were charged five pounds for the extra “minnow” sized fillet. (see enclosed bill) I took great exception to this as my wife had ended up with two small pieces of fish which would have in no way been the equivalent of a normal Sea Bass fillet. Added to which she had consumed a lunch which had gone cold! I pointed these facts out to the manageress clearly and politely, without raising my voice. I informing her that I should have had a discount on my bill due to the problems with the meal, rather than being charged extra. I was then accused loudly of being very rude at a counter which had several customers.
. A Saturday lunch with my family, which should have been a happy event had turned into a very unpleasant event.

This company made my partner and myself very welcome and the meal was excellent and served by a very friendly waitress called Claire, thank you Clair.

I was assaulted in my local Flying Childers Doncaster before xmas by a drunk customer for no reason i called the police immediately regarding the incident. The manager then had the audacity to text me the following day that i was not welcome in the pub anymore suffice to say some of the individuals in question were her friends she also sent the cctv footage to my partner who i was in the pub with at the time. We were both extremely angry and worried of the repercussions considering it was now a police matter and we were unsure who else she had shown the cctv to. I contacted Marstons immediately regarding the managers behaviour as there had been other violent incidents in the past. As a loyal well behaved customer of the pub for some 30 years i expected some firm action from Marstons. However how wrong i was to be told by Marstons that “the manager has the right to refuse anyone they see fit” was there only response was downright shameful and showed a lack of customer care. They may as well just said, we couldn’t care less who or what our managers do as long as the pub they run is making money!!!

Visited the Bridge Inn (Was Ruddy Duck) Wakefield.
The order of Two Hunters Chicken came without onion rings Ordered a side order of onion rings advised after I paid no onion rings replaced with garlic bread.
A large coke (Pepsi) came with a large amount of ice and cost £3.75.
I returned to the Bridge Inn expect an improvement in service and menu the latter is unchanged
I will not be returning and advise any future customers should use an alternative restaurant.

We have stayed here several times and this 6 night stay was the worst. Our cups were not washed once. Neither was the bathroom. Sheets never replaced and bins never emptied. Our dirty towels were left for 3 days. On last night no clean towels were left. What a dreadful experience. A never again experience.

White Hart / Andover.
Super team led by Lauren. Very supportive and helpful during our stay at the Hotel. Super food and company by locals and residents

Ordered two pints of fosters, waited some 15 minutes for the pints to be poured, more froth than beer. First sip tasted of cleaning fluid, drinks exchanged, seemed fine until after a few sips. Exchanged the beer for different types ie lager/cider, and handed over a note to pay for the difference in cost. Unfortunately I was charged the full price for the replacements. In shock l accepted it, £15 for two decent pints, not good for business. I don't intend to use the facilities again, although it's a good pub, all is needed is decent management.

Pitcher & Piano Nottingham.
Called in for lunch with my wife, pleased to say there was a good choice of vegetarian options and the staff were friendly and efficient. We thoroughly enjoyed visit and as this venue is located in a former church it’s visually stunning.

What positive comment can be left for a company who’s secretary’s and area managers can’t be bothered to return a call. All it shows is they are so arrogant that customers don’t matter